Frequently Asked
Questions
Everything you need to know.
Where are you based?
Are you a fully insured catering business?
Do you charge a delivery fee?
Where do you deliver?
Do you charge GST?
Will you take and use photos of my platter for social media?
What is your refund policy?
What are your terms & conditions?
General questions.
​We're based in Melbourne's northern suburbs.
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We are fully-insured.
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We offer free delivery for all orders within 30km of our preparation location. If your location is outside this zone, additional delivery charges will apply.​
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​We are GST-registered; the invoiced price is exclusive of GST.
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Yes, that's part of the fun! We love creating your platters, and capturing them to share on social media. We reserve the rights to share images of the platters across social media, digital and print.
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Our refund and cancellation policy can be found here. ​
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Our terms and conditions can be found here.
How do I place an order?
How far in advance to do I need to order?
Do you cater for dietary requirements?
How long will my platter last?
How many people will my platter feed?
How should I store my platter once received?
Can you create bespoke grazing boards for events?
Food and product related.
Please fill out the order form. We'll then send you an invoice that needs to be paid in full ahead of your delivery date to secure your order.
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We require 72 hours (3 days) notice.
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At this time, we’re unable to cater for food allergies or specific dietary requirements. Our platters are prepared in a small kitchen where all major allergens are present. Please enjoy our platters responsibility and at your discretion.
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The platter is best enjoyed on the day of delivery.
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Each platter is designed for sharing and feeds approximately 5–8+ people.
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You will receive storing and serving instructions on the day of delivery. ​
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Absolutely! Please reach out to hello@sunnyplatters.com to let us know what you're after.​​​​​​​​
Can I collaborate with you?
Do you do cater for corporate events and functions?
Can I order large quantities to give as gifts?
Do you do influencer/PR mailers?
Partnerships and collaborations.
Yes to all! We're available for collaborations, catering for corporate functions (of all scales and sizes), and gifting for clients, team members, staff, friends and family. ​We can also create custom platter boxes for PR mailers, events or launches. Please get in touch at hello@sunnyplatters.com.