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Privacy Policy

1. Introduction​

Sunny Platters (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose your personal information when you place an order, visit our website, or interact with us. By providing your personal information, you consent to the practices outlined in this policy. We may update this policy from time to time. Please check our website for the most current version.

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2. Information We Collect​

We may collect personal information including:

  • Name, email address, phone number, and delivery address

  • Order details

  • Website and social media interactions (e.g., cookies, analytics, page views)

  • Any other information you provide to us directly

We do not collect or store your banking details. Payments are made directly to our bank account by the customer.

 

3. How We Collect Information

We collect personal information:

  • When you place an order, make an enquiry, or contact us

  • Through our website, social media, or other online platforms

  • From delivery partners if required to fulfil your order

  • Via cookies or analytics tools to improve website functionality and customer experience

You can disable cookies in your browser, but some website functionality may be affected.

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4. How We Use Your Information

We use personal information for purposes including:

  • Fulfilling and delivering your orders

  • Responding to enquiries and providing customer support

  • Sending marketing or promotional communications if you have opted in

  • Improving our services, website, and customer experience

  • Complying with legal obligations

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5. Disclosure to Third Parties

We may share personal information with:

  • Delivery partners to fulfil orders

  • Contractors who assist with business operations

  • Cloud providers for secure storage of order or customer information

We take reasonable steps to ensure these third parties handle your information securely and in accordance with this policy. However, we cannot be held responsible for the actions, security practices, or any data breaches of third-party providers. By using our services, you acknowledge that once your information is shared with these parties for the purpose of fulfilling your order or providing our services, we are not liable for how they handle or secure it.

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6. Payment & Security 

We take reasonable steps to protect the personal information we collect from misuse, loss, or unauthorised access. Payments are made via direct bank transfer to our account. We do not collect or store your banking information. Once payment is received, your transaction is securely recorded for bookkeeping purposes. Please note that we do not take responsibility for any issues, errors, or data breaches that may occur through your bank, internet banking, or other payment systems.

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7. Marketing & Direct Communications

If you opt in, we may send marketing or promotional communications via email, SMS, or social media. You can unsubscribe at any time using the opt-out links provided in communications.

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8. Access & Correction

You may request access to the personal information we hold about you or ask us to correct it. Contact us using the details below. We may need to verify your identity before providing access or making corrections.

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9. Complaints

If you have a complaint about our handling of your personal information, please contact us. We will investigate and respond promptly.

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10. Your Consent

By placing an order or using our website, you confirm that you have read, understood, and agreed to this Privacy Policy.

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11. Contact Us

For questions, complaints, or to access/correct your information, contact:
Email: hello@sunnyplatters.com.


Last updated: November 2025.

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